This website is operated by Isan Flowers, which is a business registered in Pattaya, Thailand. Before using this website, you should also carefully read our Terms and Conditions

Isan Flowers greatly values and respects the privacy of our members, customers and visitors.

We created this Privacy & Cookie Policy to make it clear for you what information we collect and what we will do with it. You can trust us with your information. We will never share, pass or sell any of your personal details (name, e-mail address, telephone number, etc), or your recipient’s, to any other company or person, unless required by law. We will only use the information you give us to process your orders and contact you with important information.

Website Members & Customers –  What Personal Information We Ask For & When
What Your Personal Information Will Be Used For
Keeping your Membership Information Up-To-Date
Website Visitors –  What Personal Information We Ask For & When
Newsletter
Cookies
Links to 3rd Party Websites
Comments, Corrections & Questions on this Policy
Changes to this Policy
GDPR
Your Consent to this Policy

Website Members & Customers – What Personal Information We Ask For & When
To buy from this website we ask you to become a member of our isanflowers.com website and give us some personal information. This is makes us able to do things like confirm your identity (important for taking your orders and arranging deliveries), communicate with you successfully, and store your shopping and delivery preferences so your future visits are a better, faster and more personalized shopping experience for you.

There are basically two occasions when our website will ask members for personal information …

1     Registering as a New Member of the Site - We will need your name; address; e-mail address and contact telephone number. Members can also add to their Address Book the name, address and telephone number of friends or other persons to whom they wish to send flowers or gifts. Only Members have the right to view and edit their Address Book entries

2     During Checkout - We will ask you for the delivery recipient’s name, delivery address and contact telephone number. NOTE: Payment (the final stage of the Checkout process) is managed entirely by PayPal’s own secure website. Isan Flowers will NOT see or receive any of your sensitive financial information (your credit card, bank account number, etc). None of that information is processed or stored on isanflowers.com. For details about the safety of buying from us and security of your financial information, please see our Payment & Security page

What Your Personal Information Will Be Used For

There are up to five main types of e-mails Isan Flowers may send to members’ e-mail addresses …

1     Membership process e-mails
 - For example – asking you to validate your membership when you first join; sending you a new password when you forget yours
2     Order process e-mails
 - For example – order confirmation; delivery confirmation; delivery questions
3     Customer Surveys
 - For example – survey to see how satisfied you were with our service
4     Newsletters
 - For example – Special offers; reminders of special occasions. NOTE: When you become a member of isanflowers.com, you will be automatically subscribed to our Newsletter. If you do not wish to receive it, please use the Unsubscribe link in the Newsletter itself.
5    Visitor-type e-mails
 - See below

Isan Flowers may use Members’ and Recipient’s contact telephone numbers for the following types of communications …

1     Clarifying any unclear, incomplete or missing order information
- only when sending an e-mail has not achieved a response or when urgent information is needed)
2     Contacting the Recipient to check the delivery location and their ability to receive the delivery at the requested time
3     Sending Mobile/Cell Phone SMS text messages about the schedule of and/or successful delivery of an order

Keeping your Membership Information Up-To-Date
Please be sure to tell us about any changes to the personal information you have previously given us (for example, at the time you first registered as a website member). You can update your information at any time by going to the ‘Account Maintenance’ section of the My Account area of our site’s homepage. Keeping your personal information correct, up-to-date and complete will ensure you receive the communications and service from Isan Flowers.

Website Visitors – What Personal Information We Ask For & When
There are basically two occasions when our website will ask visitors for some very basic personal information …

- Contact Us page
     - We ask for your name, e-mail address, country and (optional) contact telephone numbers so we can
       contact you back
- Custom Orders page
     - We ask for your name, e-mail address and (optional) contact telephone number so we can contact you
       back.

Newsletter
The Isan Flowers Newsletter usually contains special offers, product information and calendar reminders from us. Visitors and members of this site can unsubscribe from the Newsletter at any time. This can be done either (1) via a link in the Newsletter itself, or (2) by sending an email to Isan Flowers, requesting to be removed from our mailing list. Please note that your instructions will not apply to the other types of e-mails mentioned above (such as order confirmation and delivery e-mails). Isan Flowers will not share, pass, rent or sell our Newsletter subscriber list to any other company or person.

Cookies
A cookie is a small, text-only ‘identifier’ file transferred to your computer's hard drive or internet device's (smartphone or tablet, for example) memory through your web browser to automatically collect and store information regarding your usage of that particular website. Like nearly all commercial websites, isanflowers.com will try to give you several ‘cookies’ when you visit our website (if your browser's preferences allow it). We do this because cookies enable Us to understand our visitors and customers, personalise their website experience and improve the way the website operates. These cookies don’t contain any personally identifying information, but they do enable us to do things like:

(Essential Cookies) ...
- (isanflowers.com cookies) enable customers to use our shopping basket functionality (storing shopping basket items, for example) and checkout process

(Non-Essential Cookies) ...
- (isanflowers.com cookies) make your visit to our website a better experience for you by recognising whether the computer or internet device (and therefore its user) has visited our website before (by checking if there was a cookie left on a previous visit) and loading your personal settings and preferences from your previous visits. For example, our cookie will enable the site to identify our members so they don't have to re-enter a User ID and Password on every visit. Also enables auto-filling forms, to save customers' time.
- (Google Analytics cookies) understand a little about our visitors by compiling anonymous statistics on how many visitors we have, how they use our website, the website's most popular pages and links, etc. This in turn helps us provide you with a better online experience, because we can evaluate the level of interest in each part of our website and improve the structure and ease of use of our website accordingly.
- (Google AdWords cookies) identify whether visitors have come to our website as a result of clicking on an AdWords advert, and what Google Search keywords the visitor used when they saw the advert.

The EU "Cookie Law" was a modification to the EU Privacy and Electronic Communications Directive, which took place in November 2009. It aims to safeguard privacy online and protect web users from unwanted marketing, by making sure that websites get the consent of their visitors for placing "non-essential" cookies on their computers. The law applies to all member states of the European Union. In addition, websites outside of the EU must comply with the law if they are targeting people within EU member states. Isanflowers.com obtains visitors' consent by displaying a "Cookie Notice" popup box if and when the visitor has not visited the website before, on which the visitor can click "OK", to continue using the website.

Our cookies collect no personally identifiable information. Examples of the information we do collect include: the Internet Protocol (IP) address used to connect your computer or media device to the Internet; your isanflowers.com login e-mail address and password; computer, internet device and connection information such as browser type and version; operating system and platform; which webpages on our website you viewed.

We only use cookies for the purposes stated above and where necessary for the full operation of the website. We don’t use any information derived from cookies, nor any IP addresses we collect, to identify any individual user of our website.

Links to 3rd Party Websites
This Privacy & Cookie Policy applies only to information collected by isanflowers.com. As an extra convenience and service to our website visitors, this website contains links to other, 3rd Party websites. Please be aware that Isan Flowers is not responsible for the privacy practices of such 3rd Party sites (PayPal, for example). We advise you to be aware when you are leaving our site and to read the Privacy & Cookie Policies of any website before providing any personal information to it.

Comments, Corrections & Questions on this Policy
Isan Flowers welcomes feedback on our Privacy & Cookie Policy. Please send any comments, corrections or questions to us via our Contact Us page. To update or correct your own personal information previously provided to us as a member of this website, please log into the site and make the changes in the appropriate place on your membership pages.

Changes to this Policy
We may change this Privacy & Cookie Policy from time to time (for example, if we add new features to our website). If we do, we will place the updated Privacy & Cookie Policy on this page so our members, customers and visitors are always aware of what information we collect, how we use it, and under what circumstances (if any) we share it. 

We last updated our Privacy & Cookie Policy in May 2018, to add the section below about GDPR. 

GDPR
The General Data Protection Regulation (GDPR) is a law that came into force across the European Union (EU) on 25 May 2018. It built upon existing data protection laws in place in the EU, and is designed to give individuals, such as customers, increased rights and transparency over their personal information by helping them understand how companies use their data. It also gives individuals the ability to exercise their rights, such as accessing, reviewing, editing, correcting or deleting the information that organisations store about them.
The GDPR applies to organisations located within the UK and EU which process personal data about individuals. It can also apply to organisations located outside of the EU that process the personal data of EU residents.
GDPR did not change the ways we use your personal information. We always have valued, and will continue to do so, the data you share with us, treating it with respect and keeping it secure at all times. If you want to know more about the data we hold and how we use it, all you need to do is read the earlier parts of this Privacy & Cookie Policy. We will continue to contact you only at the appropriate times explained above, unless you've asked us not to.

Your Consent to this Policy
By using our website you consent to the collection and use of information by us, as described above, and the terms of this Privacy & Cookie Policy. As a user you agree to any information you have entered above being stored in a database. While this information will not be disclosed to any third party without your consent the webmaster, administrator and moderators cannot be held responsible for any hacking attempt that may lead to the data being compromised.

Isan Flowers
28 May 2018