Isan Flowers is a small family business and we pride ourselves on the care we take to provide only high-quality products and service to our greatly valued customers. On the rare occasions that a problem may happen with your order, or you are not totally satisfied with what we do for you, we will do our best reasonable efforts to make the situation right. However, please appreciate that (like any business) we have to protect ourselves with some formal Terms and Conditions.

1. General
This website (isanflowers.com) is owned and operated by Isan Flowers.
These Terms and Conditions ("Terms and Conditions") are the Terms and Conditions upon which Isan Flowers ("we/us/our") makes isanflowers.com (the "website") available to our customers ("you/your") and any of our products and services which are sold on, or as a result of visiting, this website. Please read them carefully before continuing to use this website. By accessing or using this website, you are agreeing to these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this website.
Our current registered business address is in Pattaya, Thailand. Our full address and contact details are shown on our Contact Us page.
Customer purchases via this website will be deemed to have occurred in Thailand. These Terms and Conditions shall be governed by and construed in accordance with Thai Law and the parties agree to submit to the exclusive jurisdiction of Thai courts.
These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

2. Our Response Times
When trying to Contact Us, creating an order and/or deciding your requested delivery date and time, please check our opening hours (including national and local Pattaya holidays) and allow for the possible time difference between Thailand and the country you are in. We will respond to customer communications and orders as soon as we can but please understand that we may not be able to respond to you as soon as you would like because we are busy or, because Thailand is GMT +7 hours, we have already closed for the day, are sleeping because it is night time or are having a day off.

3. Products, Product Appearance, Specification and Substitution
All our products are subject to availability. In the event of any supply difficulties or product quality issues, we reserve the right to make substitutions without notice when necessary, to fulfil your order to our high standards. However, we will ensure that the substitution products supplied will be as similar as possible (for example, design, size and colour) and of equal or higher quality and value to those shown in the photographs on our website, at no extra charge. If we think you will perceive the differences to be significant, we will contact you where possible with a description of the differences before delivering the order to check if you still wish to proceed with the order or prefer to select an alternative Isan Flowers product. If you wish to cancel the order, we will refund your payment, usually no later than 7 days after the order cancellation date.
Photographs of priced flower and gift products on this website are usually closely representative of the appearance, style, size and colour of the actual products we will provide for your order. However, we cannot guarantee that the product you or your delivery recipient will receive from us will be exactly as pictured. For example, the nature of flowers and plants means that every arrangement will be slightly unique. Certain flower and plant products may be delivered in bud (smaller flower size because flower not fully opened yet) which will ensure longer life (and enable the recipient to enjoy them for longer) and/or with a protective covering to avoid dirt and damage during delivery. Also, seasonal and regional conditions sometimes affect the supply of the constituent parts of flower and gift products, beyond our control.
We make every effort to ensure the  products we supply are as fresh as reasonably possible. For example, we choose our suppliers very carefully, receive frequent deliveries, check the freshness of our products during the order preparation stage and many of our products are custom-made to order as close as possible to the requested delivery date. However, we cannot guarantee the freshness for a specific period of time after order delivery or collection for a number of reasons, such as: weather/climate conditions in Thailand mean many products stay fresh for a much shorter time than in other countries; we have no control over where our products are displayed, kept, used or cared for after delivery and they may be left in unsuitable conditions which will significantly shorten their life (such as heat, sunlight, humidity). Flowers and plants are particularly sensitive to heat, sunlight and shortage of water. Please see our Flower Care page for advice on how keep flowers and plants as fresh as possible for as long as possible. However, if customers or recipients are unhappy with the freshness of a product we have provided, we would like them to Contact Us with details of their concern.
Please note that some flower and plant products may be harmful, toxic or poisonous to animals or humans (lilies in particular can be extremely toxic to cats). Please see our Flower Care page for some information on this. If you require further information before making an order, please Contact Us. We shall not be liable for any consequences that may occur as a result of the above flower and plant properties.
Our food products may contain allergens. When ordering food products It is the customer's responsibility to ensure their recipient does not have any allergy problems. Common food allergies that people can suffer from include things like: milk, eggs, nuts, soy, wheat, fish, shellfish and sesame. We shall not be liable for any consequences that may occur as a result of allergens.
We have produced product information on this website for the general information of the public. It contains information sometimes gathered from various sources and, although we believe it to be accurate at the time of publication, we accept no responsibility for, and make no representation nor give any warranty or undertaking, express or implied, as to the accuracy or completeness of the information.

4. Identity of supplier
Unless stated to the contrary on this website, all the goods and services supplied in accordance with any contract made though this website are supplied by Isan Flowers.

5. Copyright
The content on this website, such as photographs of priced flowers and gifts, text and logos are mostly created by and copyrighted property of Isan Flowers. Any use of this website or its contents other than for your own personal, non-commercial use is prohibited without our prior written permission, including copying, storing, reproduction, modification, distribution, transmission and republication.

6. Prices, Currency & VAT
Unless stated in the specific product description, product prices exclude delivery.
Prices shown on our website are usually correct and accurate. However, errors may sometimes occur and product and service prices are subject to change without notice. Changes are sometimes temporary and because of seasonal variations. In the event that a product you have ordered is/was listed at an incorrect price due to a typographical or administrative error, we will notify you of the correct price by e-mail before dispatching your order. In some circumstances we may need to request extra payment after you place an order. Example circumstances include: a product ordered is currently out of stock and the wholesale price at which we would need to custom order the product for you from our suppliers has suddenly, unusually, unexpectedly and significantly increased (and no suitable alternative suppliers can be found); you have ordered a product from the wrong area on our webpage (for example, for delivery on Valentine's Day from a non-Valentine product page); you have chosen and paid for the wrong delivery area. We will contact you where possible with the amount and reason for any price change and check if you still wish to proceed with the order at the correct price (and pay the extra cost), prefer to select an alternative product/service or cancel the order completely. If you do not confirm that you wish to proceed with the order within 7 days of the date of our price correction e-mail, we will consider this as a withdrawal of your order, cancel your order and refund your payment as soon as we can after the order has been cancelled, usually no later than 7 days after the order cancellation date.
The ‘base currency’ and ‘billing currency’ of our website is US Dollars, not Thai Baht. If you pay for your order via the PayPal website, the exchange rate used to make your payment to us in US Dollars will be the rate used by PayPal.
In accordance with Thai law, we are required to collect appropriate Value Added Tax on the products and services we provide. Unless stated in the specific product description, product prices on this website include VAT at the current rate. We may quote prices and VAT separately for custom orders and/or special orders for business customers.

7. Discounts, Sale Prices, Special Offers and Coupon Codes
We may sometimes offer discounts and special sale prices on our products and services ("offers"), operate special discount schemes and/or supply discount/promotional coupon codes ("coupon codes"). These offers will generally be valid between a specific start and end date and cannot be used for purchases before or after these dates. If you buy a product or service and its price falls, or is discounted due to a special offer later, the price of the product or service at the time of purchase shall prevail. We cannot give special discounts on products or services that have already been bought. Our special offers are often made because of the availability of products so we may change the terms of special offers, or withdraw them completely at any time without notice.
We reserve the right to offer discounts, special offers and coupon codes to only particular types of customers. Only customers qualifying for these will be entitled them. They cannot be transferred to another person and should not be passed on to additional recipients.
Isan Flowers coupon codes must be entered in the relevant section of the Checkout process on isanflowers.com. We are unable to apply a coupon code to orders already placed. Coupon codes may restricted to either one use, a limited number of uses or multiple use by particular entitled customers and we reserve the right to refuse them if they are passed on for use by other people. If the coupon code you enter during the Checkout process is rejected it will probably be because the code has expired or the maximum use limit has been reached and the discount will not be applied. Selected coupon codes may be restricted for use against specified products. Where possible, details of any restrictions will be communicated when we promote and/or give the coupon code to you. Coupon codes may be withdrawn or suspended without notice for any reason. We will try to advise you during the Checkout process if we cannot accept the voucher code you have entered.
Where the coupon code entitles you to a percentage discount, the discount may not apply to the delivery charge (if any). Coupon codes cannot be exchanged for a cash alternative or used in conjunction with any other promotions. We cannot be held responsible for non-availability of isanflowers.com which may prevent use of coupon codes.

8. Website Membership
Membership of isanflowers.com ("Member Service") is provided by Isan Flowers for the personal use of customers and is subject to these Terms and Conditions. In order to provide the Member Service, we will hold certain personal information. Except to the extent that we are required or permitted by law, any personal information which we collect will be used solely for the purposes of providing the Service. For more information about how we handle personal information please see the Privacy Policy page on our website.
By registering for our Member Service, you agree that:
- The personal information that you are required to provide when you register as a member is true, accurate, current and complete in all respects.
- You will notify us immediately of any changes to the personal information by updating your details via the 'Account Maintenance' link in the 'My Account' area of our homepage. This will help ensure you receive the communications and service we provide for you.
- You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
When you register with our website you will be required to create a password. You must keep this password confidential and must not disclose, show, give or share it with anyone. You will be responsible for all activities and orders made using your member name and password. If you know, or think, that another person knows your password you should notify us immediately. If you forget your password, you can use the ‘Lost Password?’ link in the 'My Account' area of our homepage to receive a new one (which you can change after you successfully log in again).
If we have reason to believe there may be a breach of security or misuse of your membership, we may require you to change your password, reset your password for you or, if necessary, suspend your membership.
While we take every reasonable precaution and care with the website membership functionality, we do not make any representation or warranties of any kind (express or implied) with respect to the contents or operation of this functionality, and any such representations and warranties are excluded by this notice. We do not warrant that use of the functionality will be uninterrupted or error free. Whilst every effort is made to ensure e-mails sent to you using information in your account are processed and delivered as required, we cannot be held responsible for non-delivery of these messages. Your use of website membership is done so entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of website membership.

9. Orders & Payment
Some order cut off times may vary without notice during busy periods. For example, near Christmas Day and Valentine's Day.
Before placing your order, please review any order and/or delivery cut-off times we have stated on the website. These will usually be either on the homepage and/or on the relevant product category pages.
Payment is the final stage of the Checkout process. If paying by PayPal account, debit card or credit card, this stage is managed entirely by PayPal’s own secure website. None of that information is processed or stored on isanflowers.com or by us. For details about the security of your financial information and the Terms and Conditions when using PayPal, please see PayPal’s own Terms and Conditions on their website.
We will attempt to receive your payment, by whatever method you use on PayPal, at the time you press the Pay Now button (or equivalent) on PayPal’s payment webpage. After we successfully receive payment for your order, we will send you an order confirmation e-mail, via the e-mail address you provide on your order, to advise that we are processing it. We will not consider ourselves bound by a contract with you until we have issued this e-mail confirmation. If your payment to us is not completed successfully for any reason, or withheld by PayPal at any time, your order status will remain or return to ‘pending’ instead of ‘confirmed’ and we will send you an e-mail telling you this. For a definition of Order Status types, please see our Payment Methods page.
Please note that if you create 2 or more orders for delivery to the same delivery place at the same delivery time on the same delivery date, we will probably try to deliver all the orders at the same time (even if different requested recipients). In the event we do this, we will usually not need you to pay more than one delivery charge. If, on this basis, you have already paid too much for delivery we will contact you and offer to either add something extra to your order or give you a part refund (or coupon code) for the overpayment.
By completing the Checkout process, you are agreeing to be bound by these Terms and Conditions and other conditions appearing anywhere on our website.
We cannot accept internet orders from customers under 18 years old.

10. Changing or Cancelling Your Order
If you wish to change your order (for example - product type or size, delivery address, delivery date, gift message) or completely cancel your order after you have received your order confirmation e-mail, please Contact Us as soon as possible. Any changes or cancellations must usually be made at least 48 hours before your chosen collection or delivery time, to ensure that we have time to change the order before preparation and delivery. Unfortunately, although we will always do our best to make changes for you, we cannot guarantee to accept changes made to your order or cancellations after that time, so please check all the details of your order shown in your order confirmation e-mail, as soon as you receive it.
We regret that if you want to cancel an order for perishable products (such as flowers) after your order has already been dispatched, for customised/personalised products after the customisation process has begun, we may not be able to give you a refund.

11. Delivery - General
We will do our best efforts to deliver your order directly to your requested recipient (or an alternative that you have communicated to us on your order or via contacting us later) on your requested delivery date and at your requested time, but this is subject to the circumstances described in these Terms and Conditions.
Some delivery services may be withdrawn without notice during busy periods.
We reserve the right to not action any requested delivery times that are outside our opening hours. For example, delivery times too early in the day or too late in the evening. We will try to warn you via e-mail if this is the case.
We reserve the right to not deliver to requested delivery places or addresses which we believe are unreasonable, potentially dangerous or operating illegally. We will try to warn you via e-mail if this is the case.
Unless stated in the specific product description, product prices exclude delivery.
Delivery of orders may not be possible on some national or local Pattaya holidays, such as Pattaya Songkran (traditional Thai New Year). Please see our Calendar page for details. If we cannot deliver your order on the date you requested, we will warn you in advance and offer to make the delivery on the next working day.
During our internet order process ("Checkout"), you can choose a preferred date and also a time for order delivery, or for collection from our shop in Pattaya. Currently the "date chooser" option in our Checkout process is configured to allow only dates that are 2 or more days after the order date. This is by design because: (1) the possible time difference between Thailand and the country you are in (Thailand is GMT +7 hours) means that when you create your order, we may already have closed our shop for the day and not see your order until the next day when we open; (2) it will give us time to get the flowers/products you want from our suppliers if we do not have them in stock. If you want your order delivered or collected within 2 days of your order date (for example, "Next Day"), please request the earlier delivery or collection date on your order. We will do our best to do your order on that date but this cannot be assumed or guaranteed, and we may need to make product substitutions without notice. If possible, please Contact Us before creating your order and we can then tell you if we have the flowers/products in stock (or suitable substitutions) and if we can have them ready for your preferred date.
During Checkout, and/or during our correspondence with you before or after you create an order, we will ask you to provide specific and important information about your requested recipient and delivery place. To ensure the highest probability of delivery success, please ensure that you provide full and accurate details of such information, like the recipient's name (full name if possible, because there may be more than one person at the delivery place with the same first name or nickname), delivery address and contact telephone number (preferably a mobile phone). Addresses in Thailand, even some official postal addresses, can sometimes be vague and very difficult to find. Unlike many countries such as US, UK and in Western Europe, property/building numbers (for example, 32/414 <Road Name>) are often not located/allocated in sequence on a street or road and roads can be extremely long, which means finding the location of a building/delivery address or place on a long road can be extremely difficult. Thai postcodes refer to relatively large regions of the country (like counties in the US or UK), rather than very small blocks of buildings. Addresses found on the internet or provided by word of mouth are often incomplete, such as no road or soi name, no district name. Please also proactively provide or offer any useful extra information that will help our staff find the delivery place in the 'Please give us any special instructions.... ' box on the last page of the Checkout process. For example, information which is not included in the basic address information, such as "located next to <Building Type/Name>", Google Maps URLs, GPS co-ordinates of difficult-to-find addresses, and any business opening hours. We will do our best to warn you if we need such additional information before your requested delivery date, and may also do our best to deliver your order with what information you have provided. However, failure to provide the above recipient information and delivery place information may result in us not being able to deliver your order on time, or at all. We cannot be held responsible for late or failed deliveries that are a result of problems with the recipient information stated above that you provided, or if the recipient no longer lives or works at the delivery address you provided.
We will usually use the recipient’s contact details you give us, such as telephone number, to try to contact the requested recipient before delivery. This is usually on the delivery date you requested, shortly before or during the delivery time you requested. We need to do this for the following reasons: (1) to check if they will be able to receive your delivery at your requested time; (2) confirm the delivery place; (3) some Thai people get angry if they do not know in advance that they are going to be visited with a delivery. Because of the unique characteristics of Thailand, Thai people, and Pattaya in particular, requested recipients are often not at the expected delivery address at the requested delivery time for various reasons.
We will try to advise you, via e-mail, if there we have needed to make changes to your requested delivery date and/or time. For example: (a) delivery on the date you originally requested has not been possible; (b) your requested recipient has requested an alternative delivery date or time; (c) we have not been able to contact your requested recipient.
In cases when we have not been able to do a delivery for reasons stated in these Terms and Conditions we reserve the right to keep your order, or bring your order back to our shop, for temporary storage until we are able to agree an alternative delivery date and/or time with either you or your recipient.
We reserve the right to charge an additional delivery charge for a second or additional delivery attempts.

12. Delivery - When Requested Recipient Cannot be Contacted
If we cannot contact your requested recipient using the contact details you have given us (for example, the recipient has switched off their phone, is not answering or the contact details are incorrect), we reserve the right to delay the delivery until a time when we can successfully contact the recipient and agree a delivery time with them. This is to minimise the risk of the requested recipient not being at the delivery place at delivery time, the delivery being left at the delivery place or with a third party and the recipient not ultimately receiving it (or claiming to have not received), or of the delivered flowers/products being damaged, or otherwise spoiled, while waiting to be collected by the requested recipient. It also avoids the additional costs of doing failed delivery attempts. However, in some cases we will attempt to deliver the order anyway, on the delivery date and at the delivery time you requested. Such cases include: (1) when you have already given us instructions what to do if we cannot contact your requested recipient; (2) when you have already given us instructions what to do if the requested recipient is not at the delivery place you requested; (3) when we have already communicated to you what we will do if we cannot contact your requested recipient or your recipient is not at your requested delivery place at your requested delivery time.
If it has not been possible to deliver your order on the basis above and you cannot provide successful alternative recipient contact information, we cannot accept any liability for the non-delivery and we reserve the right to cancel your order with no refund. We are also not responsible for any other costs incurred by you due to failed deliveries.

13. Delivery - When Requested Recipient Says Not Available at Requested Delivery Time and/or Delivery Place, or Requests a Change
If we successfully contact your requested recipient before delivery and your recipient tells us they will not be able to receive your order delivery personally at the delivery time and place you requested, we will try to agree with them to either: (1) deliver to a different delivery place that they prefer (if it is within one of our delivery areas for which the delivery price is equal to or less than the delivery price you have paid); (2) do the delivery at a different time (and/or date) they prefer; (3) deliver the order to a third party (for example, a security guard, reception desk, friend or work colleague) for them to collect it from later; (4) a combination of the above.

14. Delivery - When Cannot Deliver Direct to Requested Recipient
When we are requested to deliver to some types of delivery place, we may not be able to deliver an order directly to the requested recipient, for reasons outside our control. Such places include: bars, hotels, apartments, offices, schools, hospitals, temples, and other business places. Reasons can include: recipient is busy working and cannot be disturbed or found; recipient has temporarily gone out of the delivery place for some reason, such as spending time with a customer, getting something to eat, gone shopping; access/movement at the delivery place is restricted to staff or residents only. In these circumstances, it will be necessary for us to leave the delivery with a third party for them to pass on to the recipient. In this event, we will do our best to choose who we believe is the most responsible-looking third party person available (such as a reception staff member, security guard, work colleague, manager, mamasan, cashier).
In the event we have left a delivery with a third party, for reasons explained in these Terms and Conditions, we will usually try to also do the following things: (1) obtain the name, signature and/or photograph of the third party; (2) contact the correct requested recipient later, using the contact information number you have given us, to tell them what we have done and check if they have ultimately received the delivery in good condition or not.
PLEASE NOTE: In cases where your requested recipient has asked us to deliver the order to a third party, it will be the recipient's responsibility to collect the order from this third party. We regret that we cannot accept responsibility when the order has been correctly delivered in this way and the actual receiver refuses or fails to pass on the products to the intended recipient.

15. Delivery - Hospital Deliveries
Deliveries to hospitals are sometimes problematic. Staff members may be busy working. Patients may be very ill, may be moved from room to room, or be discharged. Hospitals may not allow deliveries direct to patients for health and safety reasons. This means that we sometimes are unable to deliver orders direct to the requested recipient for you at perhaps a very emotional time. It is therefore particularly important that you provide us with enough accurate and up-to-date information about the recipient. For example, when the requested recipient is a staff member we will need their full name and, if possible, the name of the department they work in. When the recipient is a patient, we will need their full name (same as on their National ID Card or passport) and, if possible, reason for hospital admission and room number.

16. Delivery - When Delivery Not Possible at Requested Time and/or on Requested Date for Other Reasons
In addition to the circumstances stated elsewhere in these Terms and Conditions, there may be other occasions when we cannot try to deliver orders at the requested time and/or on the requested date. Such occasions can include: unusual shortage of delivery drivers, severe traffic congestion, severe weather such as flooded roads and dangerous thunderstorms, and staff illness. If possible, we will try to warn you in advance, via e-mail, and either advise you of the new predicted date and/or time period that we will attempt to deliver the order (usually as soon as possible), or agree with you an alternative delivery date and/or time.

17. Delivery - Late Delivery
We do our very best to deliver orders at the time requested by our customers. However, there may sometimes be delays and we have to deliver at a later time than planned. There are many possible legitimate reasons for this, as described in these Terms and Conditions. Therefore, we cannot guarantee our delivery times and we strongly recommend that customers do not promise the recipient in advance that delivery will be at a certain time. Please allow until the end of the requested (or otherwise agreed with us) delivery day for delivery to be done, before you try to Contact Us. Due to the above, we are usually unable to refund orders on the grounds of late delivery and cannot be responsible for any costs incurred by the customer due to late delivery.

18. Delivery - Delivery Refused or Rejected by Recipient
On rare occasions, recipients may refuse or reject delivery for their own personal reasons. Such reasons can include: recipient is angry or upset with the specific customer and does not want to receive anything from the customer; the recipient no longer wants to have contact from, or any relationship with, the specific customer. We regret that we are usually unable to refund orders if a delivery is refused or rejected by the recipient.

19. Collection - General
During our checkout process, it is possible to choose "No Delivery (I will Collect from Isan Flowers shop)" ("Order Collection Service") instead of delivery. When this option is chosen by a customer, the order can be collected either by the customer or their requested recipient ("Order Collection Person").
Collection of orders will usually not be possible outside our normal shop opening hours. Our normal shop opening hours are shown on our Contact Us page.
When we send you e-mail confirmation of you order we will usually make you aware of the location and opening hours of our shop where the Order Collection Person will be able to collect your order. However there is often a time difference between the above confirmation and the requested collection time, and circumstances can change. Therefore we cannot accept liability for the accuracy of that information. We recommend the Order Collection Person Contact Us to double-check our opening hours and the order collection time before planning any journey to collect the order. It is the customer's responsibility to tell us the name of the Order Collection Person and to pass on the above information to the Order Collection Person as appropriate.
At the time of placing your order you will be asked to specify a preferred date and time for you order collection and when we send you the order confirmation e-mail we will advise you if that is possible, or agree an alternative date and/or time with you.
If for any reason we are unable to prepare the item you have ordered for collection on the agreed date at the agreed collection time, we will attempt to contact you in advance of this to advise you and either re-arrange collection or cancel the order.
Due to the bespoke, perishable nature of many of our products, we reserve the right to refuse to refund or offer replacement products for orders which the Order Collection Person fails to collect within a reasonable time period after the requested or agreed collection time.
When the Order Collection Person collects your order, please ensure they bring a copy of your order number and also some official personal identification containing their full name (such as a National ID Card, Passport, Driving Licence) because we may ask for proof of identity when they collect your order.

20. Delivery and Collection - Proof of Delivery
Whenever possible, we will attempt to take a photograph of the requested recipient receiving a delivery. However, this cannot be guaranteed because there may be times when the recipient does not want us to take a photograph of them and refuses to give us permission, or it was necessary to deliver to a third party for them to pass the products(s) on to the recipient. In these cases, we will try to obtain the signature of the requested recipient or the name, signature and/or photograph of the third party, and this will be regarded as proof of delivery to your requested recipient.

21. Delivery and Order Collection - Confirmation
For most orders, we will confirm the delivery or collection of your order by sending you an e-mail, using the e-mail address you have supplied or used to correspond with us. We do our best to send such e-mails by the end of the day on the date we delivered the order. However, sometimes it may be up to 24 or 48 hours after the delivery date. If you have not seen the e-mail, please keep checking your e-mail spam folder in case it has arrived there. We may not send you the e-mail if we have given you written confirmation of delivery via a different method, such as messaging apps like LINE or Whatsapp.
If you have provided your own contact telephone number on your order, we will usually also try to confirm delivery or collection of your order by sending you an SMS message to that telephone number, unless you have told us you do not want that. We do our best to send such SMS messages by the end of the day on the date we delivered the order. However, sometimes it may be up to 24 or 48 hours after the delivery date. We will not send you the SMS message if we have already given you written confirmation of delivery via a messaging app such as LINE or Whatsapp. You will not receive the SMS message if the number you provided was not your correct mobile telephone number, or there has been a problem with our or your mobile telephone service.

22. Delivery - Other
For additional information related to our delivery service, please see our Delivery page.

23. Damaged Products, Product Refunds, Returns and Exchanges
Although we do our best to ensure that it does not happen, on rare occasions our products may arrive at their delivery place damaged, perhaps damage not seen by our delivery person. If the recipient receives such damaged items, please Contact Us as soon as possible so that we can try to put things right (if we have not done so already) and/or arrange for a partial or full refund, as described in other sections of these Terms and Conditions, such as Complaints.
Within 7 days of receipt of your ordered products you are entitled to return any non-fresh flower, non-inflated balloon, non-food product bought from us that you believe is not of an acceptable standard or defective, to our flower shop in Pattaya and receive a full refund or product exchange - if it is still unused and in the original packaging and condition we supplied. Please Contact Us in advance if this is what you plan to do.
In cases where you have ordered a non-fresh flower, non-inflated balloon, non-food product to be delivered to a recipient and there is nothing wrong with the product itself but your requested recipient simply does not like what you chose, we cannot offer a refund but will be happy to provide a product exchange up to the same price you paid, subject to the conditions above. However, if you require delivery of the replacement product(s), we will need you to pay our usual delivery price for the area in which your requested delivery place is located.
Your right to return products does not apply to products made to your specification, that have been clearly personalised and products which by reason of their nature cannot be returned or are liable to deteriorate or expire relatively quickly (including all perishable products such as fresh flowers and food).
In circumstances when a partial or full refund of your order is justified, as described in these Terms and Conditions, or otherwise agreed by us, we will send you the refund using the same payment method you used originally, where possible. For example, if you paid via the PayPal website, we will arrange the refund to you via PayPal's refund system. Where you paid with a coupon code, refunds will be made in a coupon code of equivalent value. Where you part-paid for products using coupon code and the remainder via the PayPal website, the respective amounts will be refunded via the respective method.

24. Complaints
We make every possible effort to ensure our products and services meet your reasonable expectations, by choosing our suppliers, flowers and other products we sell very carefully to ensure they are high quality. In the event you are not satisfied with your Isan Flowers product or service, please Contact Us and we will do all we can to put the situation right by doing one or more of the following: a replacement delivery on the next available delivery date; a partial or full refund. The amount of a partial refund will depend on the specific circumstances and condition of the products. We greatly value customer feedback and want to hear all customers’ complaints because we want our customers to be completely satisfied and have as good an experience with us as possible. Because of the perishable nature of most or our products, and to enable us to resolve any complaint quickly, we advise you to make any complaint within 1 day of the delivery or collection date of your order, whenever possible. For quality issues we will require a photograph clearly showing the problem. 

25. Privacy
We are committed to protecting your privacy. For more information, please read our Privacy Policy which contains important information about the use of the personal information you provide when using this website and our use of cookies.

26. Website Availability & Various Disclaimers
We make every reasonable effort to ensure that our website is always fully operational and error-free. However, we cannot guarantee this. Your access to this website, some or all of its services and website membership functionality may be occasionally restricted to allow for routine maintenance. We accept no responsibility for any defects and/or interruption of the website and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the website impossible or impractical.
We take reasonable steps to make and keep our website safe and secure to use. However, access to and use of this website is at the user's own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or device malware infection such as computer viruses. We accept no liability for malware or other device contaminants. You are recommended to take all appropriate safeguards (such as installing appropriate security software, such as anti-virus and firewall) before browsing the website or downloading anything from it.
We make no representations or warranties of any kind, express or implied, as to the operation of the website, the information, content, materials or products, included on this website. To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. We will not be liable for any damages of any kind arising from the use of this website, including but not limited to incidental, punitive, direct, indirect and consequential damages.
All orders received are subject to acceptance by us and we reserve the right to reject any order, perhaps sometimes without giving reasons. In the event of rejection, we will usually refund any payments received via the payment method used to place the order. Example reasons we may reject orders include: when a customer or recipient has been unreasonable or abusive to our staff in the past; when a recipient has refused to accept delivery in the past.
We shall not be liable for any delay or failure to perform our obligations to you where such delay or failure is as a result of any event or circumstances beyond our reasonable control including, without limitation, Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), adverse weather, pandemics, accident, war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, industrial or labour dispute, strike, lockout, breakdown of systems or network access, interruption or failure of electricity or telephone service.

27. Changes to these Terms and Conditions
We reserve the right to add to and make changes to our website and these Terms and Conditions at any time without notice. If we do, we will place the updated Terms and Conditions on this page so our members, customers and visitors are always aware of them. It is your responsibility to review the Terms and Conditions on each occasion you access the website. Changes will be effective as soon as they appear here and all subsequent dealings between you and us will be on the new Terms and Conditions.

28. Your Consent to these Terms and Conditions
Subject to the above provisions, by using our website you consent to these Terms and Conditions.

29. Comments & Questions
We welcome feedback on our Terms and Conditions. Please send any comments, corrections or questions to us via our Contact Us page.

Isan Flowers
Last Updated: 14 April 2022